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Shipment Processing Time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Delivery Times


You will receive your order within 2-5 business days. Please note that some remote destinations may take a little longer.

Most destinations worldwide will be delivered to within 7-12 business days. Please note that remote destinations may take a little longer depending on customs regulations within your country. Unfortunately, Naked Klay cannot guarantee exact shipping windows.

Shipping Rates, Duties and Taxes

Shipping charges for your order will be calculated and displayed at checkout.
Enjoy complimentary standard shipping on all orders over $50.00 worldwide.

Standard Shipping – $10.00 Flat rate

New Zealand
Standard Shipping – $10.00 Flat rate

Rest of the World
Standard Shipping – $15.00 Flat rate

Customs, Duties and Taxes

Naked Klay is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Wholesale Shipping

If you are interested in becoming a stockist, please contact us. We will send you information about stocking our skincare range, including delivery details.

Return Policy

We do not offer refunds if you change your mind for health and safety reasons, so please choose your products carefully. If you are unsure which product to purchase please contact our friendly sale staff.

Naked Klay will fully refund or replace any goods purchased if they are found to be faulty or damaged. Please contact our customer service team.